How can I exchange my item?
Exchanging an item is easy with ZALORA!
- Please contact our Customer Service team by dialing 1639 and request to exchange your item, specifying the new size / colour that you would like to receive;
- Our Customer Service team will create the exchange order for you and you will receive an email confirming the creation of the exchange order;
- Once the exchange order is created, we will proceed to ship the item(s) to your address;
- When the courier arrives to deliver your new item(s), you can give him back your old item(s) – the exchange takes place at your door. Easy and fuss-free!
Our Customer Service team operates on the following working hours: Monday to Friday 9AM – 9 PM, Saturday 9 AM - 6 PM. Customer Service does not operate on Sundays and public holidays.