Returning an item is easy with ZALORA! Just drop off the items you wish to return at your nearest 7-11 store:
- Please insert the items you wish to return in the “original packaging”from Zalora. Refer to this article (link to terms and conditions for returns) to check if your items qualify to be returned.
- Completely fill in the "Return Slip" that you received together with your package;
- Insert the "Return Slip"into the plastic pouch in the original Zalora package that was delivered to you.
- Take the Zalora package, with the return slip inserted in the plastic pouch as explained at point 3, to any 7-11 shop nationwide for drop-off. Most 7-11 shops are open 24 hours per day, 7 days a week.
- The 7-11 shop will issue you the “Return Confirmation Receipt”to confirm that you have delivered the package to them. Please retain this in case there are any issues regarding your returned item. To track your return status, please contact our Customer Service at firstname.lastname@example.org or call 1639
Within 7 days after your item has been picked up, you will receive an email notifying you that the returned item is back at our warehouse.
If the returned items meet the necessary conditions, your refund will then be processed.
Term & Conditions:
- Items must have been purchased from Zalora within the last 30 days.
- Each item being returned must be in the original condition with the original tags on them
- “Returns form”must be completely filled out
- Return form must be inserted in the pouch on the original packaging from Zalora with return address and order bar code clearly visible
- Any orders bought from Zalora can be returned through 7-11 shop nationwide (You need to bring the “Return Process Instruction for 7-11 Staff”together with you)
- The refund of the returned items via 7-11 will take approximately 7-10 working days
- Please note that 7-11 will not accept return items without the completed return form attached. Please kindly contact our customer service for the returns assistance
- This service is available for the orders placed after March 1st, 2014
- Zalora reserves the right not to refund if product return product were not in the agreed condition.
You can download Return Slip form here by click the link below, right click on the picture, save as, and print.